Remote Assistance

We offer immediate and direct on-line support with our remote assistance service.

Call our support technicians on (01984) 633603 for a PIN code.

Please click here to be directed to our remote assistance page

You will be prompted to run a secure program called “ConnectWiseControl.exe”. Please select RUN when this appears.

This program will allow us to communicate with you and conduct remote support. The connection is safe and totally secure. You can end the session at any time and we can only re-connect with your express permission.

After the session the program automatically removes itself from your computer.

Please contact our support technicians and they will show you how to install and use the calling card to request remote support.

Charges:
Please note, the cost of a remote session will depend on how long our technicians are actively working on your computer. A minimum service charge of £36.00 will apply to each session and will cover the first 30 minutes labour.